Welcome to Merchants Bank of Alabama

Internet Banking Access

ID:

Merchants Zipper Coin Bag Free To You For Completing This Survey.

1. Was the Merchants Bank website easy to locate?

Yes No

2. How did you find out about the Merchants Bank website?

Newspaper

Radio Commercial

Brochure

Monthly Statement Notice

ATM Message

Merchants Bank Employee

Internet Advertising

Miscellaneous Advertising

3. Was the Merchants Bank website easy to navigate?

Yes No

4. Were the page headings/buttons adequate?

Yes No

5. Were there other items of interest you would have liked to see on the Merchants Bank website?

Yes No

6. Which of the Merchants Bank pages do you visit most often? (To select more than one item, hold the CTRL key while selecting)

7. Do you use Merchants Bank Online Banking?

Always Often Rarely Never

8. If you use Online Banking, please check the features you use most often.

Transfer Money between Merchants Bank accounts

Check balances in accounts

Order checks

Make loan payments

Issue a stop payment request

Send secure messages to bank personnel

Download account information into Quicken or Money

Other

9. Please rate the ease/difficulty of using Merchants Bank Online Banking:

Very Easy

Relatively Easy

Somewhat Easy

Difficult

Very Difficult

10. Do you use Merchants Bank Online Bill Pay?

Yes No
If you answered "No," please skip to question 13.

11. Please rate the following Online Bill Pay features in order of their importance to you:
(1 - most important, 5 - least important)

Payments can be scheduled as 'recurring' or 'single pay'

Payments may be scheduled up to 60 days in advance

Pricing for this product is structured at different levels to meet individual customer needs

Customer can view transaction history and pending bills

Customer can change their Online Bill Pay PIN

12. Do you think the pricing structure for Online Bill Pay is reasonable?

Yes No

13. Overall, I am pleased with Merchants Bank website, Online Banking, and Bill Pay.

Very Pleased

Somewhat Pleased

Not Pleased

Very Displeased

14. Other comments:

Thank you again for taking time to complete this survey. If you would like for us to send you the exclusive Merchants Bank zipper coin bag, please complete the following for mailing purposes. (*Required fields)

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